Recently, you have been trying to update the suite's programs Adobe Creative Cloud to get the latest fixes introduced in them: the problem is that, this time, the update procedure just doesn't want to work, giving you a different error every time you try. After asking a friend for advice, he suggested you to uninstall Adobe Creative Cloud from your computer, and after installing it again, try to update again.
The problem now is that you do not have the faintest idea how to proceed with the uninstallation of the software, especially because you have never performed this operation before: well, don't worry, I'm here to help you! In fact, below I intend to explain to you in detail how to proceed with the uninstallation of the program in question, both to reinstall it later, and to get rid of it permanently (bearing in mind that the presence of Adobe Creative Cloud software is essential so that all other applications in the suite work correctly). Don't worry if you are not a top expert in terms of technology: the procedures that I am going to illustrate are very simple to apply and can be completed in a few minutes.
So what else are you waiting for to get started? Take a few minutes of free time for yourself, make yourself comfortable and carefully read everything I have to say on the subject: I am sure that, once you have completed the consultation of this guide, you will have acquired the necessary skills to successfully complete the task you have set yourself. Happy reading and good work!
Uninstall Adobe Creative Cloud from Windows
As I have already explained to you at the beginning of this guide, the presence of the application Adobe Creative Cloud it is essential for all programs included in the suite (eg Photoshop CC, Illustrator CC, InDesign CC and so on) to work properly.
However, if you have decided to get rid of the aforementioned software and you are unable to proceed with the uninstallation of Creative Cloud or, again, during an update attempt you have encountered an error (eg. Creative Cloud desktop app update failed. (Error code: 2)), you can use the software provided by Adobe to get rid of the unwelcome guest. Later, if you need to, you can reinstall it to retry the update.
Before proceeding with this solution, I recommend that you try to get rid of Adobe Creative Cloud with the classic procedure provided by Windows. If you find yourself on Windows 10, press the key combination Win + I, go to the section App> App and featuresà, click on the name of the program of your interest in the list proposed a little further down, click on the button Uninstall and follow the onscreen instructions to proceed with the deletion of Creative Cloud. When finished, restart your computer.
As regards, however, the previous versions of Windows, open the menu Start by clicking on the icon in the shape of pennant located in the lower left corner of the screen, type the words uninstall a program in the search area and click on the first returned result. At this point, select the item relating to Adobe Creative Cloud in the list attached to the next window, press the button Uninstall o Uninstall / Change located at the top and follow the instructions on the screen to complete the uninstallation, making sure to restart the computer at the end of the procedure.
If the procedure provided by Windows is not effective and ends with some error message, you can, instead, get rid of Creative Cloud in the following way: first, download the uninstall tool provided by Adobe by clicking on this link and, once obtained the archive (eg. creative_cloud_uninstaller.zip), extract it to a folder of your choice. If you don't know how to do it, freely consult my guide on how to open zip files.
At this point, start the file you just extracted (eg. Creative Cloud Uninstaller.exe), press the button Yes and confirms the will to uninstall by clicking on the button Uninstall: if everything went well, after a few minutes, you should see a message notifying that the software has been deleted. Finally, click on the button Close placed in the aforementioned window and, if necessary, reinstall Adobe Creative Cloud (available on this page) again.
How do you say? Are you unable to install one or more Creative Cloud suite programs due to traces of a previous installation? Then you can rely on CC Cleaner Tool, a free tool made available by Adobe which, through the Windows command line, allows you to delete from your computer records, log traces and everything that could have "survived" a previous uninstallation of Adobe Creative Cloud.
Note: before proceeding, try to perform the "classic" uninstallation procedure provided by Windows, as I explained to you in the previous chapter.
For starters, download CC Cleaner Tool directly from this link and, once you have obtained the file (eg. AdobeCreativeCloudCleanerTool.exe) on your computer, move to the folder where it is contained (usually this is the directory Download Windows), right click on it and select the entry Run as administrator from the proposed menu, confirming the will to proceed by pressing the button Yes.
If everything went well, a Windows Command Prompt window should appear on the screen: first, choose the English language by typing the letter e go ahead dalla press the tasto Submit, accepts the license agreement by issuing the letter n, always followed by pressing the key Submit, type the number of the program you want to uninstall (in this case, the number 6 to indicate the application Creative Cloud) and press the button Submit.
To confirm the desire to proceed with the uninstallation, press the keys in sequence y e Submit and that's it: at this point, you just have to wait for the program elimination process to be implemented. When finished, you should see the warning on the screen Adobe Creative Cloud Cleaner Tool run completed: when this happens, press the button Submit and restart your computer. If necessary, try installing Creative Cloud again.
Note: if you should see a message about the inability to connect to the Adobe server, repeat the procedure to access the selection menu, indicate the option 12 to carry out the fix Windows hosts file and repeat the steps to uninstall the program, exactly as I described them a little while ago.
Uninstall Adobe Creative Cloud from Mac
How do you say? You are using a Poppy and, despite having managed to get rid of all the other apps in the pack, you just can't uninstall Adobe Creative Cloud from the system? Don't worry, you can do this thanks to the free tool made available by Adobe, with a procedure very similar to that seen for Windows.
To proceed, download first Creative Cloud Uninstaller for Mac taking it from this link, open the zip package so obtained, launch the file dmg contained inside, presses the button apri and subsequently indicates the password macOS to start it.
To proceed immediately with the deletion of Creative Cloud from the Mac, press the button Uninstall and wait for the procedure to be completed. When the confirmation message appears, click on the button Close and, if you need it, restart macOS and try to install the software again.
How do you say? Were you unable to get rid of Adobe Creative Cloud using the method described above? No problem: you can use the "advanced cleaning" tool offered by Adobe to get rid of any residual traces of the program.
To use it, click on this link to download the appropriate dmg package and, once you have obtained the file (eg. AdobeCreativeCloudCleanerTool.dmg), launch it without hesitation, double-click the icon Adobe Creative Cloud Cleaner Tool contained inside, presses the button apri and, when prompted, enter the password on the Mac to authorize the tool to start.
At this point, press the button Accept located at the bottom right to accept the license agreement, select the item Creative Cloud only from the drop-down menu located at the top right, choose the version of Creative Cloud to remove from the proposed list and press the buttons Cleanup selected e Cleanup now to start the uninstallation procedure. If you want to get rid of any version of Creative Cloud, you have to use the button instead Clean All Creative Cloud.